Payment Refunds

  • Supportstock has integrated with Razorpay payment gateway & COD Option.
  • Product cancels & returns payments will be refunded to Razorpay if the purchase was done online.
  • COD purchase payment refund will be done according to the customer's requirements. will be done through NEFT, Net banking, Gpay UPI, or Bank Account. one's product has been received at the Supportstock warehouse we verify the quality of the product and any damaged or missing.
  • Once the returned product is verified by supportstock payment will be initiated to process will take some working days.
  • The refund process will be updated from time to time with customers through mail, messages, and updates on the website of my account.
  • Customers can update or request their queries with supportstock executives through the mail and customer care number in contact us.    
  • All refunds will be indicated to the customer soon from supportstock we value your money & time.
  • The Supportstock team will work on reducing returns and canceling products.

The refund timelines will depend on the payment modes listed below:

  • Net banking - 3-7 business days
  • Debit card - 7-9 Business days
  • Credit - 7-9 Business days
  • If orders are placed using COD, refunds can be processed to your bank account via Immediate Payment Service IMPS, NEFT, UPI...
  • You can update the details of the bank account where you would like to receive the refund while creating the return request for an item or mail us.
  • You will need to update the following information  to supportstock making the refund to your account:

Account Number

Account Holder's Name

Bank IFSC Code

Bank Name

Status of the refund by supportstock.

  • You can visit 'My Orders' to know the status of your refund.
  • For orders canceled before shipping, refunds are processed immediately. If the order has been shipped. refund will be processed as soon as the courier service provider confirms the return of the item(s).
  • The fund will be refunded to the same account used for the purchase. or The different refund modes available as the customer requests.
  • NEFT transfer was also available for all Cash-on-Delivery orders.


Refunds are not accepted.                                         

  • Refunds are not given when: The supportstock cannot provide a replacement if any issue/dispute has been created by the customer.