Introduction:

• We value the trust you place in us and recognize the importance of secure transactions and information privacy. This Privacy Policy describes how below.
• supportstock will not share any user data with a third party will be secured.
• Supportstock will not ask for any bank and password details of the customer/buyer.
• supportstock will not publish seller information without seller confirmation for promotion.
• Supportstock will not charge any amount for user logins.
• supportstock will maintain customer/buyer privacy we value your trust in us and the laws applicable to data protection and privacy login data will be secured because you are not anonymous to us...

User Account, Password, and Security:

• supportstock will save passwords for a user account for customer-secured purposes only.
• supportstock will cancel an order last minute because of an invalid PIN code or address and other details.
• supportstock will inactive user or dealer login in the same product ordered and no response from the buyer.
• A platform for product purchase and payment transactions with terms and conditions.

 Contents Posted on Platform:

• All content collected and verified by the seller and manufacturer is posted on the platform by supportstock.

• supportstock will ask for OTP during first-time registration to reduce unwanted registration logins.

• Trademark, Copyright, and Restriction:
• supportstock name logo has been trademarked all details on this website are verified with supportstock seller partners and the date is updated in the platform. No one should copy this content and image from our website.

Termination:

• supportstock will suspend the user or dealer account if they violate any of these terms and conditions.
• we promote a safe and trusted trading environment to our buyers.

Use:

• We use personal information to provide the services you request.

Personal Information is Information collected that can be used to uniquely identify.

• user name/password,
• Name,

 address,

 telephone number,

pan number,

GST Number,

driving license,

e-mail address,

 date of birth,

 gender,

•  bank account information, IFSC Code, Branch Name for processing refunds,
  • registering as a user on the Website,

Not Sharing:

• We don't share your personal information for any third-party promotion.
• we use the information only for our newly listed product to make a better experience.

Security:

• To secure and protect your personal information from unauthorized access or disclosure from outside of our platform.

 Privacy policy change:

• We reserve the right to change this Privacy Policy at any time. Users need to check in any details required in policies. with the Information Technology Act of 2000 and Information Technology Rules year 2011.

Advertisements:

• We use third-party advertising companies to serve ads when you visit our Platform in between our pages and listed products. we use it for our ad process and give you the best online purchase experience on other products.

Below following policies below are applicable to each specific action.

Copyrights

• Supportstock name, logo, and logo/website color have been trademarked.
• Supportstock has its own unique website design functionality, content, Image, footer policies, and description on the website.
• Supportstock will claim if any of these details have been copied and used without any permission from supportstock or any ware by another online platform.

Payments & COD

• Cash on Delivery.

• If you are not comfortable making an online payment on supportstock, you can make a Cash on Delivery (COD) payment. With COD you can pay in cash at the time of actual delivery of the product at your doorstep, supportstock will not charge any amount for COD online while purchasing. The maximum order value for a Cash on Delivery (COD) payment will be changed according to the product.

supportstock will have different COD value options for wholesale bulk purchases.

• How to place a Cash on Delivery (COD) order.

• All items that have the "Cash on Delivery Available" icon are valid for Cash on Delivery purchase.
• you can Add the item(s) to your cart and proceed to checkout for cash on delivery. your order will be processed for shipment in the time specified, from the date of confirmation. You will be required to make a cash-only payment to our courier partner at the time of delivery of your order to complete the payment they will not accept online payment on the product delivery time.

Terms & Conditions:

• The maximum order value for COD will be changed from time to time or for each product by supportstock.
• Supportstock COD value will be defined product for wholesale product bulk purchase.
• supportstock courier partner will accept Cash-only payment at the time of delivery.

• How can make a payment using the Razorpay credit card EMI option?

• Once you've added the purchase items to your supportstock shopping cart, proceed with your order as usual by entering your address. and choose a payment mode for your order, select Razorpay select your bank 'EMI' & follow these simple steps ad below:

• Choose the credit card issuing bank you wish to pay for the purchase.
• Select the EMI plan of your preference as you wish.
• Enter your credit card details and number.
• then Click 'Save and Pay' or pay without saving.

one's payment is done product's full amount will be charged to your card on the day of the transaction. then your selected EMI will be converted from your bank side.

• How to pay for a supportstock purchase.

supportstock integrated with Razorpay payment gateway secured with the latest updated with all securities.

supportstock offers you multiple payment methods through Razorpay. Internet banking credit /Debit Cards, UPI Payments, Gpay, Paytm.

Whatever your online mode of payment, You may use Internet Banking or cash on Delivery to make your purchase.

supportstock also accepts payments through the Razorpay payment gateway using Visa, MasterCard, Maestro, and American Express credit/debit cards in India.

• product price and delivery charges are only applicable no hidden charges from supportstock.
• one's payment is done in Razorpay it will redirect to the supportstock order confirmation page.

• How to pay using a credit/debit card?

• Supportstock will accept payments made by credit/debit cards through Razorpay.
• Razorpay accepts payments made using Visa, MasterCard, and American Express credit cards, and others.
• To pay using your credit card at checkout, you will need your card number, expiry date, and three-digit (CVV) number (found on the backside of your card). After entering these details, you will be redirected to the bank's page for entering the online 3D Secure password.

• Debit card payments.

• Razorpay accepts payments made using Visa, MasterCard, and Maestro debit cards.
• To pay using your debit card at checkout, you will need your card number, expiry date (optional for Maestro cards), and 3-digit (CVV) number (optional for Maestro cards). You will then be redirected to your bank's secure page to enter your online password (issued by your bank) to complete the payment.
• Note: supportstock will not as or save any card details and passwords all payment transactions will be redirected to the Razorpay payment gateway.

Payment Refunds:

• Supportstock has integrated with Razorpay payment gateway & COD Option.
• Product cancels & returns payments will be refunded to Razorpay if the purchase was done online.
• COD purchase payment refund will be done according to the customer's requirements. will be done through NEFT, UPI, or Bank Account. one's product has been received at the Supportstock warehouse we verify the quality of the product and any damage or missing.
• Once the returned product is verified by supportstock payment will be initiated to process will take some working days.
• The refund process will be updated from time to time with customers through mail, messages, and updates in the website account.
• Customers can update or request their queries with supportstock executives through the mail and customer care number in contact us.   
• All refunds will be indicated to the customer soon from supportstock we value your money & time.
• The Supportstock team will work on reducing returns and canceling products.

Supportstock Replacement Policy:

• Supportstock product replacement will be done according to the categories and products. some products will not be replaced by supportstock before purchase please check the description for replaceable and nonreplaceable products.
• After purchase, if the product is defective or damaged buyer can raise a request for product replacement. 
• Replacement and return of products will be defined for each category. ones the time exceeded from the purchase date. return button will disappear in the ordered product section as per the return policy period.

• Replacement will be done after quality inspection by the supportstock team.

• The Following products shall not be eligible for return or replacement:
• Any product that is returned without all original packaging and accessories, including the box and all other items originally included with the product on delivery.
• for all branded items original box & accessories should not be damaged.
• returned product should not be damaged and Used. all accessories should be returned by the buyer.
• if  Any consumable item has been used by the buyer and repacked.
• Products with tampered or missing any barcode & serial numbers.
• Clothes and footwear should not be used, washed, or damaged in any way or use. Product original tags, stickers, and packaging should not be damaged.

one's supportstock team inspects the quality of the product returned by the buyer if the returned product good as before sent condition it is eligible for replacement.  supportstock team will get back to confirm with the buyer for a replacement for the product or payment return.

Returns Policy

• Return of product will be accepted by supportstock.
• Product return will be defined for each product and the category as per return will be accepted.
• Buyers need to update their reason for returning the product. damage, broken, dirty, wrong size, wrong product, etc.
• according to the return time of the product return button will be available on the product on my order page.
• one's time exceeded the return policy time for the product return button will disappear on that product in order page.
• one's buyer-initiated return as per the replacement policy process will be started by the supportstock team.
• if the return should be picked from a different address buyer should update their address on the website before initiating the return.
• If the product is Damaged or incorrect then we request you to share Pictures or a video with the order number details
• ones your returned product is received by supportstock you will be informed through the mail, message, and through the website My Account Order page.
• Your payments will be processed as per the refund payment policy term.
• During pick from the buyer, the product will be checked with all the following steps as per the replacement policy.

The following products shall not be eligible for return or replacement:

•  product without all original packaging and accessories, including the box, and all other items originally included with the product on delivery.
• for all branded items original box & accessories should not be damaged.
• returned product should not be damaged and Used. all accessories should be returned by the buyer.
• if  Any consumable item has been used by the buyer and repacked.
• Products with tampered or missing any barcode & serial numbers.
• Clothes and footwear should not be used, washed, or damaged in any way or use. Product original tags, stickers, and packaging should not be damaged.

Category   /   Conditions (if any)

• 2 days Replacement only

Grocery - All items, nuts, Fruits Vegetables Dairy, and Bakery.

• 10 days Refund or Replacement

All Jewellery, Footwear Accessories, Travel Accessories, Watch Accessories, / ALL Pet Supplies & Rest of Home. Furnishing /  All Home Improvement Tools, Household Items Watch, Winter Wear Blazer  /  All Kid’s items Thermal, Pants, etc...

• 14 days Refund, Replacement, or Exchange

All  Men’s  Wear T-Shirt, Footwear / All Kid’s wear, Clothing Accessory / All Women’s Wear, Jean, etc.. /  All leather items Bags, Raincoat, Belt, Backpack...

• 7 days Replacement only

All Home Improvement Tools / Household Item bags. Exercise & Fitness Equipments / All Auto Accessories & ALL Car and Bike accessories / All Mobiles  ALL Electronics.All Small Home Appliances.

• 10 days Replacement only

All kinds of Toys - All Stationery items Accessory - All Musical Instruments Accessory Microphones & Accessories.

Safe and Secure Shopping.

• Supportstock has the latest secured website technologies with regular SSL updates.
• We have partnered with Razorpay for a payment gateway with the latest secured technologies.
• Payment Options-We accept UPI payments VISA, Maestro, MasterCard, PhonePe UPI, Gpay UPI, Rupay, neft, net banking, American Express, and credit/debit cards.
• While making payments supportstock will not ask for and save card details payment will be redirected to the Razorpay payment gateway page one's payment doesn't return to the supportstock page with the result.
• Buyer has the option to choose for (save and pay)-(pay without saving).
• Supportstock will not share in any way buyer data like mail ID and phone number, the address will be maintained as highly secured. this will be shared with our shipping partner for product shipment only. 
• Supportstock will update new product promotions to inform through buyer details to make our service better for our customers and buyers.
• Supportstock has secured SSL certificate updates for secured online shopping.

SHIPPING POLICY

• Supportstock operates with currently leading multiple shipping partners.
• Supportstock can deliver products all over India with maximum pin codes through our multiple shipping methods.
• Supportstock team will choose the best shipping price and fast delivery to buyers.
• Our shipping has a COD option and product return facilities.
• Delivery will be charged for some products it will be displayed on the product page.
• Sometimes shipping costs will be higher than products due to unreachable pin codes.
• Sometimes the delivery date will be time due to bad weather or festivals.
• Some shipping partners will not operate on Sundays it may extend delivery time or date.
• Due to the availability of the product shipping will be delayed it will be updated to the buyer on my account page
• No hidden charges will be as on purchase from supportstock side product total amount will be the final all-inclusive price.
• supportstock will allow purchasing after entering your PIN code for shipping.
• If COD is not available to your PIN code supportstock will communicate with you to make delivery any other possible way.
• COD depends on the ability of our courier partner servicing your location to accept cash as payment at the time of delivery.
• COD limits will be set by supportstock for retail and wholesale purchases for buyers.
• buyer-initiated return will receive a call from supportstock team to get an explanation for the returned product will make the best solution for the buyer from our team. If the product is needed by the buyer we initiate a return.
• Buyers can return the product through third-party shipping to our supportstock warehouse. return fees will be adjusted by supportstock on the product. all these operations will be discussed with the buyer by the supportstock team. 
• returned product shipping may be delayed due to being out of stock. this will be intimated to the buyer once shipped buyer will be notified.
• All the processes of shipping and return will be received by mail. if you don't receive mail pls mark not as spam to receive in your inbox.
• if the buyer does not respond on delivery time to the shippers one product returned product cost only retuned shipping cost will not be returned if the product has a shipping cost extra.
• If any extra charges are asked by courier delivery time pls contact our customer care.

admin@supportstock.com